Frequently Asked Questions

We provide clean bedding — either soft or sack-style depending on your dog’s size and needs. However, we always recommend bringing your pet’s own bed or blanket, as familiar scents help them feel more comfortable during their stay.

We feed premium Royal Canin, but we’re happy to serve the diet you supply.

Yes. We administer simple medications as instructed at no extra cost. Please provide clear directions.

No. Dogs are housed and exercised separately for safety.

Yes. Staff live onsite and monitor the facility 24/7.

Yes, viewings are welcome. Please contact us to arrange a time.

Dogs must be vaccinated against:

• Parvovirus, Distemper, Hepatitis, Adenovirus-2
• Parainfluenza & Leptospirosis
• Bordetella (Kennel Cough)

• Mon–Fri: 7:00 am – 6:00 pm
• Sat–Sun: 8:00 am – 4:00 pm

Yes, subject to advance booking and availability.

Yes. Multi-dog discounts are available, and long-term boarding can be quoted individually.

No. At QPS, daycare dogs are always cared for separately with one-on-one staff interaction.

Yes. Our daycare is designed for dogs who prefer human company rather than group play.

$25 per dog, per day.

Yes, booking is essential.

Yes, as long as they are fully vaccinated.

What happens if I’m late for pick-up?

No. Each cat has its own private suite unless owners request to house siblings together.

Yes. Our daycare is designed for dogs who prefer human company rather than group play.

• Single cat: $19 per night
• Two cats (sharing): $35 per night

We provide clean bedding, but many cats settle faster with their own familiar bed or blanket. We recommend owners bring one from home.

Cats must be vaccinated against:

• Feline Enteritis (Panleukopenia)
• Feline Respiratory Disease (Cat Flu: Rhinotracheitis & Calicivirus)

Yes, we feed premium food or the diet you provide.

• Mon–Fri: 7:00 am – 6:00 pm
• Sat–Sun: 8:00 am – 4:00 pm

Yes, subject to advance booking and availability.

Most pets stay around 10 days, but this depends on MPI clearance. Stays may be longer if MPI requires extra checks or if pets are from certain islands/countries.

MPI issues release certificates in the afternoon. Pets can only be collected after 1:00 pm on release day.

No. MPI rules do not allow visits.

We send email/photo updates on Days 1, 3, 6, and 9.

We provide structured updates only. Premium update packages may be available.

Royal Canin is provided. Owner-supplied diets are welcome but must comply with MPI rules.

No. MPI does not allow raw feeding in quarantine.

Yes. We administer simple medications as instructed.

Our partner vets are available on call. MPI is notified, and treatment is provided immediately.

Yes, but only if they arrive together and MPI approves.

No. MPI requires pets to remain in their rooms for the duration. Enrichment and human interaction are provided instead.

Toys, bedding, and food are welcome — but toys and bedding cannot be returned home after quarantine (MPI rule).

Yes, if they are store-bought and commercially packaged. Home-cooked or raw treats are not permitted.

Your pet stays safely at QPS until MPI grants release. Additional days may apply.

We coordinate with MPI to reschedule your pet’s arrival into quarantine.

No. Release depends on MPI clearance. Most pets are cleared on Day 10, but MPI may extend the stay.

Request a quote online. Once confirmed, our team guides you through the MPI paperwork.

Yes. Our Quarantine Transport Coordinator collects pets directly from MPI clearance at the airport.

Yes, pick-up and drop-off are available by advance booking, subject to availability.

This service is currently a work in progress. Please contact us for updates.

Yes. Transport is handled in line with MPI-approved security procedures.